FAQs – Fancy Lighthouse

I did not receive an order confirmation or shipping confirmation letter.

Please, check your SPAM folder. If there are no letters from us there either, please, contact us at info@fancylighthouse.com. You might have entered your e-mail at check-out incorrectly.

I received a promotional voucher from Lighthouse Jewels. How do I use it?

You can simply enter the code you received in appropriate fields during check-out process. You can use only one promotional voucher per order.

I am from outside the European Union. Anything I need to know?

Yes, indeed. Import charges might apply in your country, and Fancy Lighthouse will not be responsible for those. Please, contact your local Customs Office to find out about any additional charges that might apply.

I just placed an order with Fancy Lighthouse. When will I receive it?

Usually, it will reach you in 2 working days or within one-and-a-half or two weeks from the moment of purchase depending on the delivery option you chose at check-out. In case you want to receive your goods sooner, please, contact us at info@fancylighthouse.com, we will see what we can do!

What is your returns policy?

It is available right here

How do I take proper care of my jewels?

Please visit our Jewelry Care Advice section.

I received my purchased jewelry damaged. What should I do?

This is very unlikely because we take all necessary actions to pack all jewelry safely. But if you opened the box, and jewelry was damaged, please, contact us immediately at info@fancylighthouse.com.