You can request return or exchange of any of your purchases within 14 days from the day of delivery. If more than 14 days have gone by since you received your goods, unfortunately, we can’t offer you a refund or exchange.
Unlike many merchants, we accept earrings for return or exchange. Please note, however, it is important not to destroy the ID tag, attached to the earrings or to the transparent box containing the earrings. As soon as the ID tag is broken, we cannot accept these items.
To be eligible for a return, your item must be with an unremoved and undamaged ID tag, unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please, fill out our online Return Form on the left.
Please do not send your purchase back without filling out the Return Form first.
Please do not send your purchase back without filling out the Return Form first or at least sending us a message to firstname.lastname@example.org.
In case you choose our return label, we will contact you shortly by e-mail and provide you with a return shipping label at a flat fee of € 10 that will be deducted from your refund amount.
In case you want to choose your own return shipping agent, please consider using a trackable shipping service and/or purchasing shipping insurance. It is advisable to choose express services to make sure your return reaches us.
In case the return does not reach us, we cannot issue a refund.