You can expect return or exchange of any of your purchases within 14 days from the day of delivery. If more than 14 days have gone by since you received your goods, unfortunately, we can’t offer you a refund or exchange.
Unlike many merchants, we accept earrings for return or exchange. Please note, however, it is important not to destroy the ID tag, attached to the earrings or to the transparent box containing the earrings. As soon as the ID tag is broken, we cannot accept these items.
To be eligible for a return, your item must be with an unremoved and undamaged ID tag, unused and in the same condition that you received it. It must also be in the original packaging.
To file a return, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you do not have an account with FancyLighthouse.com, simply fill out our Return Form and wait for an e-mail from us.
A refund will usually take 3-4 weeks from the moment you file the return. It takes a week to ship the return, a few working days to examine it and a few working days to transfer the refund.
In case of any questions, please feel free to send us a line to firstname.lastname@example.org.
We can deliver to virtually any address in the world with a few exceptions.
Once all the products are in your cart, we provide shipping estimates along with the delivery times based on your country and postal code. You will be able to choose registered air-mail, UPS standard delivery or free delivery, depending on the amount you spend.
Just go ahead and fill that cart!